Return & Exchange Policy
We want you to be completely happy with your purchase. If something isn't right, our return and exchange process is simple and hassle-free.
Quick Overview
At Deel Depot, your satisfaction is our top priority. Whether you buy an e-bike, camera, gaming console, electronic device, fashion item, furniture, or another marketplace product, we want you to shop with complete confidence. If your purchase isn't right, we're here to make the process simple.
1. Returns
We accept returns for both defective and non-defective products:
Defective & Damaged Items
If your order arrives damaged, defective, or incorrect, we provide a 100% free return with a prepaid shipping label.
Change of Mind
Changed your mind or ordered the wrong item? You can return it within 30 days with a free prepaid return label for a full refund of the item price.
2. Exchanges
Yes, we accept exchanges. If you'd like a different size, colour, or model:
- Contact us within 30 days of receiving your delivery.
- Use the return label included in your package to send the original item back.
- Once received, your replacement will be dispatched right away.
3. 30-Day Return Window
You have 30 calendar days from the date of delivery to return or exchange your item.
Your item should be:
- In the same condition in which it was received, without new wear, damage, modification, or missing parts.
- Returned with original tags, packaging, manuals, chargers, keys, cables, accessories, certificates, and bundled items where supplied.
- Reset and disconnected from personal accounts, activation locks, cloud services, or device-management tools.
- Accompanied by proof of purchase (order number or confirmation email).
- Free from post-delivery damage caused after receipt.
- E-bikes should include the charger, keys, battery, manuals, and supplied accessories. Do not ship a damaged or swollen lithium battery; contact us for safety instructions.
- Cameras, consoles, and electronics must have passwords, memory cards, personal data, and account locks removed. Serial numbers and security seals may be verified.
- Fashion items must be unworn, unwashed, unaltered, and returned with tags. Hygiene-sensitive goods must remain sealed where applicable.
- Furniture and oversized goods may require an arranged carrier or collection. Contact us before sending them back.
- Personalized, perishable, digital, hygiene-sensitive, or final-sale items may be non-returnable for change of mind when clearly disclosed, except where defective, misdescribed, or otherwise required by law.
4. How to Return
All returns are handled by mail. Here's how it works:
- Contact us at contact@deeldepot.com or call +19129231747.
- Get your free return label. We'll email you a prepaid label after approving your return request.
- Ship it back securely. Return postage is free for eligible UK and US returns, including defective items and change-of-mind returns.
- Get your refund. Once inspected, your refund is processed within 5 business days.
5. No Restocking Fee
We do not charge any restocking, handling, or processing fees. You receive 100% of the purchased item price back.
6. Refund Processing
Refunds are credited to your original payment method (Visa, MasterCard, PayPal, Apple Pay, etc.).
- Inspection: 1–2 business days after we receive your return.
- Refund issued: Within 5 business days of approval.
7. Marketplace Seller Items
Eligible products from verified marketplace sellers follow the same 30-day return process unless a category-specific exception is clearly disclosed before purchase. Start every return through Deel Depot rather than sending an item directly to a seller. We will provide the correct return destination and coordinate the inspection, refund, or exchange.
8. Need Help?
Our team is here to assist you with any return or exchange:
Our Promise
We stand behind every product we sell. If something isn't right with your order, we'll listen, help, and make it right as quickly as possible.
