Privacy Policy

Information We Collect

We collect information in the following ways:

Information You Provide

You may provide personal information when you:

• Create an account
• Place an order
• Apply to sell, create a seller profile, or submit a listing
• Communicate with Deel Depot or a marketplace seller
• Sign up for our newsletter
• Contact our customer service team
• Participate in surveys, promotions, or giveaways

This information may include your name, email address, phone number, billing and shipping address, payment details, messages, order history, saved items, reviews, and support records. Sellers may also provide identity, business, tax, payout, inventory, product, ownership, and verification information.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Search terms, category preferences, listing interactions, and cart activity
• Time spent on pages
• Cookies and tracking data

This helps us improve your browsing experience and maintain website functionality.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Operate marketplace accounts, seller profiles, listings, reviews, saved items, and buyer-seller communications
• Verify sellers, listings, product ownership, authenticity, condition, and eligibility where applicable
• Send order confirmations and shipping updates
• Respond to customer inquiries and support requests
• Send marketing emails if you have opted in
• Improve our website, products, and services
• Detect and prevent fraud
• Resolve returns, disputes, chargebacks, safety reports, and suspected policy violations
• Comply with seller-verification, tax, product-safety, and marketplace disclosure obligations
• Comply with legal requirements

Information Sharing

We do not sell or trade your personal information to third parties. We may share only the information reasonably necessary to operate the marketplace, complete a transaction, provide support, protect users, or comply with law. Recipients may include:

• Payment processors
• Shipping partners
• The buyer or seller involved in your transaction
• Authentication, inspection, repair, fraud-prevention, and identity-verification providers
• Email communication platforms
• Website analytics providers

A seller may receive your name, shipping details, order information, and marketplace contact details when needed to fulfill or support an order. Buyers may see seller identity, business location, ratings, or contact information where required by law or necessary for marketplace transparency. We do not provide either party with full payment-card details. We may monitor or retain marketplace messages when reasonably necessary to prevent fraud, enforce our policies, resolve disputes, provide customer support, or comply with legal obligations.

We may also disclose your information if required by law or to protect our rights, safety, or property.

Data Security

We take appropriate technical and organizational measures to protect your information. While we strive to safeguard your data, no method of online transmission or storage is completely secure. We retain personal information only for as long as reasonably necessary for account operation, transactions, returns, fraud prevention, dispute resolution, safety obligations, and legal compliance. Retention periods vary by data type and applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold
• Request corrections to your information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data
• Limit or object to certain data processing activities

To exercise any of these rights, please contact us.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve website performance. You can adjust your browser settings to refuse cookies if you prefer.

Third Party Links

Our website may include links to third party websites. We are not responsible for the privacy practices of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or need help with your privacy rights, please contact us: